customer service

I get a ton of emails from people seeking insight or asking me to solve sales dilemmas. Here are a few that may relate to your job, your life and, most important, your sales thought process right now:

ALL Erection & Crane Rental Corp. announces the acquisition of two Manitowoc and Grove crane packages, adding a total of 17 machines to its rental fleet.

“I want my people to be accountable.” “I want our people to be MORE accountable.” “Our main issue this year is ‘accountability.'”

Early August sees deployment of a rocket powered robot crane to lower NASA’s mars rover, called Curiosity, to the surface of the red planet.

Wire Rope Exchange (WRE), an international sales magazine to the crane, rigging, lifting and load securement industries, has been awarded the APEX 2012 Award of Excellence in the Most Improved Magazines and Journals category

Can you recite your mission statement? My bet is you can’t. Mission statements are prominently displayed on most websites and within company literature, but rarely used by the people they were designed for.

Your reputation precedes you. Your reputation creates or destroys sales. What’s yours?

Here’s a question I often get: Where should I network to get the most leads? Wrong question. Networking is not about getting. It’s about meeting, engaging, establishing rapport, finding common ground, and giving.

There’s a holiday coming. This particular holiday is the 4th of July. But it doesn’t matter which one it is, all holidays carry with them the same sales stigmas:

I am sick of goals and goal experts. You know, the people that spam you around the first of the year proclaiming they are the ones who can “help you” get to the next level. They have the magic “goal achievement formula.”