customer service

The average sale takes a matter of hours. And that’s where 95% of sales training is focused. Not good. After a customer purchases, that’s when USE of product or service begins, and that’s where 95% of their time is spent.

A newly developed hydraulic lifting yoke from Danish based Fyns Kran Udstyr has been tested in the world’s largest offshore wind turbine park, London Array.

Sometimes sales go wrong. And when they do, salespeople blame someone or something. “He wouldn’t return my call,” “he took the lowest bid,” “he bought from the competition,” “he said my price was too high”… BLAME.

Gunnebo Johnson Corporation landed the prestigious Asian Hercules III project, together with Franklin Offshore in Singapore. Over the next twenty five months from then the crane ship will be designed, tested, manufactured and delivered. of the largest crane ships in the world – for the offshore business.

For some reason, over the past 60 days, the word “objection” has been the prime topic of my email buzz and my customer’s requests.

Liebherr to deliver 100th crane to African continent, LHM 550 mobile harbour crane to be delivered to APM Terminals Apapa, Nigeria.

A reader has sent us a fascinating video of a job in Zams, Austria, the client, a food company building a supermarket and restaurant, had to install a clear span concrete floor into an existing building. Might it also qualify for our Death Wish series though?

Since a very small percentage of salespeople and business people in the country are taking total advantage of business social media, I’m assuming you fall into the chicken category. And I’m not just talking corporations and lawyers here. I’m talking you, the salesperson, are a chicken.

India’s first Manitowoc 16000 with wind attachment is currently working on one of the country’s largest wind farms, the Jasdan 100 MW project in Gujarat.

In the face of extreme challenges presented by Alpine weather and topography, a pair of Saez tower cranes was erected to help construct a new cableway station at Mont Blanc, one of Europe’s highest mountains. IC reports