customer service

Slate Magazine published an article by James Ledbetter about the ever-increasing number of disappearing salespeople. The headline read, “Death of a Salesman. Of Lots of Them, Actually. The troubling disappearance of salesmen and how it helps explain America’s economic woes.”

REALITY: People that want to negotiate your price are in reality negotiating your profit. Any time the word “negotiate” appears in a sales situation, it means both your price AND your profit are going down.

RETHINK NEGOTIATION: Where’s “value negotiation?” Where’s “customer profitability negotiation?” Where’s “customer productivity negotiation?” Where’s “customer improved morale negotiation?” Uh, they’re nowhere. That’s because negotiations in sales have “lower price and loss of profit to the seller” at their core.

Lifting Technologies, headquartered in Missoula, Montana has a nice working relationship with Industrial Training International. They supply crane suspended manbaskets at ITI Training Centers in Woodland, Washington and Memphis, Tennessee while hundreds of project engineers, operators, and riggers utilize them each year in crane and rigging training programs.

Ten Manitowoc cranes are working on the construction of a remote dam in South Africa. The De Hoop (“The Hope”) Dam will be 81 m tall and stretch more than 1 km over the Steelpoort River in Limpopo, South Africa. It is being built for the South African Department of Water Affairs.

I’m at London Gatwick Airport two hours before my flight home to Charlotte. I wandered into the Ted Baker store. I love Ted Baker clothing. I found a few things I liked, but they didn’t have one of the items I wanted in my size. I was assured I could get it online. Great! I completed my purchase, and went to the airline lounge to get on my computer and buy the other item. Easy online access, found what I wanted in less than a minute. But when I went to complete my purchase, I could not find the USA as one of the 40 or so “ship to” country options.

SOLITEC®, recently unveiled at the Interalpin 2011 Trade Show in Austria, is TEUFELBERGER‘s latest generation of round strand ropes. It stands for SOLId TEChnology, that is, long service life, minimal initial elongation, and highest flexibility. Ultimate traveling comfort and quietest operation are the result of a refined, innovative manufacturing process that has allowed TEUFELBERGER’s engineers to largely cancel out a rope’s initial elongation as early as in the production stage.

Linden Comansa is helping to construct the Mexico Tuxpan highway which will link the country’s capital city with the coast town of Tuxpan, in the Gulf of Mexico.

According to www.baseballreference.com, in the 135 years of Major League Baseball, there have been a total of 17,538 MLB players. Out of that 17,538, only 25 of them have hit more than 500 home runs. Of those 25, nearly half are contemporary players who may have used steroids, but the others are among baseball immortals: Babe Ruth, Hank Aaron, Willie Mays, Ted Williams, Mel Ott, Mickey Mantle, Eddie Matthews, Ernie Banks, Jimmy Foxx, Frank Robinson, Harmon Killebrew, Willie McCovey, Reggie Jackson, and Mike Schmidt.

Pieces of the global wind energy market are moving through Vancouver. Through July, trucks and rail cars will haul the enormous wind-energy components — including blades, generators and towers — from the Port of Vancouver to wind farms in Washington, Oregon and Idaho.

The company was preparing to re-roof the building, but when the operator raised the first pack of materials, the crane lost stability and tipped, coming to rest against the leading edge of the building.